Broken/Missing/Wrong/Custom

Broken or Missing pieces? Lost Package?

NOTE: You can track your orders in your account area. Once order is shipped you will need to contact the postal service. 

email us info@themakersmap.com

Email Subjects should read as follows

  1. Broken item (include order number)
  2. Missing Piece (include order number)
  3. Wrong item (include order number)
  4. Tracking/Order Help (include order number) 
  5. Request (list your item requests)
  6. Custom Order (give description of request and example photos if you can)

We go through emails in the order received. If you have not received a response within 48 hours please resend.

Remember to check product listings and read the descriptions prior to emailing us. 

We now accept Sezzle

We are excited to offer Sezzle as a payment option to our customers.

There are some restrictions in our shop with paying with sezzle. Sezzle does not apply to subscriptions or memberships. Sezzle will also not apply where we have specified it is not accepted for certain products in our shop.

Learn more about sezzle below.

About Sezzle

*Sezzle may charge interest for missed payments or for failure to pay the full order amount in the agreed upon timeframe. 

**Upgrading to SezzleUp gives Sezzle permission to report your payments, missed or on time, to the Credit Bureaus which may impact your credit score positively or negatively. 

***Sezzle initially serves as a third party service provider to the Merchant in the purchase process

Shop The Makers Map is not responsible for a customer's inability to payback Sezzle if chosen as the payment method at checkout.

Contact Sezzle for any issues with payments, inability to pay, incorrect charges, disputes, or questions regarding your Sezzle payments if Sezzle is chosen as payment method at checkout.

****Using Sezzle does not affect the timeliness of your order fulfillment, shipping cost, or customer support for broken, missing, or incorrect items.

Contact us at info@themakersmap.com for order specific inqueries or issues including missing, broken, or incorrect items along with shipping updates, discounts, promotions, product availability, craft instructions, and subscriptions.